Contact

Last updated on May 22, 2026.

1. Welcome

We are Fixsus, a private limited company, located at Jacques Paryslaan 10/6, 9940 Evergem, with company number BE0810.913.961.

In this Privacy Policy, we explain which personal information we collect as the ‘data controller’ and how we use and share it to improve our services.

This Privacy Policy forms an integral part of our General Terms and Conditions.

2. Personal Data

The limited personal data we retain is collected in the following ways:

  • Website: when visiting our website, certain data is recorded via cookies (including your IP address) to maintain and improve our website. More information regarding these cookies can be found in our separate cookie policy;
  • Business Relationship: when you contact us regarding our services as a (potential) customer or partner, we process your full name, contact details (email address, telephone number, office and/or home address), and other data necessary for ordering, invoicing, or collaboration (such as your bank details, contact history, or data regarding your previous orders);
  • Marketing: if you provide us with explicit consent for this, we process your full name and email address for sending direct marketing, newsletters, actions, and promotions regarding our products and services. You can always easily unsubscribe from these.

Although you are never obliged to disclose personal data, a refusal to provide necessary information may hinder or make it impossible to provide our services.

3. Purposes of Processing

We process personal data in the context of our general customer and order management, or to be able to deliver our services. This includes customer administration, following up on orders and deliveries, invoicing, answering questions, and for marketing purposes.

The processing takes place based on the following categories of legal grounds:

  • Based on your consent;
  • As necessary for the performance of a contract;
  • As necessary to comply with a legal obligation;
  • To protect your vital interests or those of another person;
  • For the performance of a task carried out in the public interest;
  • As necessary for the pursuit of our legitimate interests to conduct business.

To the extent that the processing of personal data takes place based on your explicit consent, you always have the right to withdraw the given consent.

4. Sharing with Third Parties

If necessary for the achievement of the intended purposes, we may share personal data with employees and our professional partners. Our partners will, in turn, take the necessary technical and organizational measures to protect this personal data.

We will never commercialize your personal data to third parties. In the context of a possible reorganization, bankruptcy, or transfer of activities, data that forms part of our business activities may, however, be transferred to third parties.

In limited cases, we may also be required to share personal data based on a court order or mandatory legislation, such as in the context of fraud prevention or security issues, or to protect our rights.

5. Retention Period

The personal data is processed and stored by us for a reasonable period necessary for the achievement of the intended purposes, depending on our contractual relationship, to comply with legal requirements, or in the context of standard retention mechanisms that are reasonably limited in time (backups).

6. Your Rights

All persons whose personal data we retain always have the right to:

  • obtain access to their personal data;
  • have their personal data corrected or supplemented if it is incorrect or incomplete;
  • have their personal data deleted;
  • have the processing of their personal data restricted;
  • object to the processing of their personal data for a serious and legitimate reason;
  • have their personal data transferred to another company.

To exercise the aforementioned rights, you can contact us by post or via sales@fixsus.be. Upon receipt of your request, we will need to be able to verify your identity.

7. Complaints

If you have comments or questions about our privacy policy, we would like to hear them.

All persons whose personal data we retain also have the right to file a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels, commission@privacycommission.be).

8. Security

We apply at least the standard technical and organizational security measures that can reasonably be expected of us to secure your personal data against destruction, loss, alteration, falsification, distribution, or unauthorized access.

Personal data is only transferred to a partner in a country outside the European Economic Area provided that country guarantees an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification according to the Privacy Shield Framework (www.privacyshield.gov).

We cannot be held liable for any incorrect or unlawful use of personal data by a third party. You also remain responsible for the confidentiality and use of your computer, IP address, login, and identification data.

9. Your Privacy

Your privacy is important to us.

We therefore make every effort to protect it as well as possible and attach great importance to compliance with (i) the Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data (as amended by the Act of 11 December 1998, “Privacy Act”); (ii) the anti-spam provisions of Book XII of the Code of Economic Law regarding the law of the electronic economy; and (iii) the European Regulation 2016/679 of 27 April 2016 on the protection of personal data (“General Data Protection Regulation”).