Service that continues to work for 25 years
A building management system is only valuable if it continues to function as intended. Everything works upon delivery. Six months later, adjustments have been made, a contractor has visited, and no one remembers why room 214 reacts differently than the rest.
Total Care is the answer to that reality. Not a standard service contract, but a long-term commitment from the party that built your system themselves.
Service does not end at delivery
That is only where it begins.
A building is constantly changing. Users adjust their operations, technical systems are fine-tuned, and installers carry out modifications.
Fixsus remains involved in that reality. Not just for a moment, but for the entire lifespan of your installation.
What you can expect:
ACCESSIBLE
A direct line to the team that knows your system.
Total Care is not an anonymous service contract with response times on paper. You receive support from people who know how your installation is built, which choices were made, and what the impact is if something changes.
PROACTIVE
Solving problems before they become visible.
Fixsus actively monitors your system remotely. Through trend analysis, deviations become visible before they lead to comfort complaints, error messages, or unnecessary energy consumption.
TRUSTED
Your technical department is not alone.
Your own people continue to manage daily operations. Fixsus provides support where necessary, with knowledge of the system and without having to analyze everything from scratch every time.
You choose the level that suits your situation.
Total Care Basic
You maintain control.
Your own technician or installer takes the lead. Fixsus stands ready in the background with remote support on request and access to a spare pool of replacement parts.
Total Care Standard
We monitor along with you.
Fixsus actively monitors notifications and alarms and provides instructions to those on-site. Includes software updates and assistance with daily management.
Total Care +
Complete peace of mind.
Fixsus takes over full management. Remote and on-site interventions, automatic updates, and a single point of contact for the entire lifespan of the building. This long-term approach is supported by the industrial availability and maintainability of Beckhoff technology.
SUPPORT
25 years. Not a marketing claim. A design choice.
Fixsus systems are designed to remain technically maintainable up to 25 years after delivery. Industrial hardware, open software, and an architecture that remains adaptable without rebuilding.
A system with active monitoring performs differently after 10 years than a system that was left to its own devices after 2 years. That difference is reflected in energy bills, comfort complaints, and the costs of a retrofit that starts sooner than necessary.
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“We can always call Fixsus. We have someone to turn to for explanations.”
Geert Dujardin, Director WZC Maria Rustoord
Discuss your approach with us.
We tailor the implementation to your building, your technical department, and your expectations. Not a standard package, but an approach that works.